Terms and Conditions - West Kensington Man with Van

Welcome to West Kensington Man with Van. Please read these Terms and Conditions carefully before using our services. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, you must refrain from using our services.

Service Agreement

Our services include the transportation of goods using our professional man with van services in West Kensington and surrounding areas. By hiring our services, you agree to comply with the following conditions:

Provide accurate information about the items to be transported.
Ensure that all items are properly packed and secured.
Be available at the agreed time and location for pickup and delivery.

Booking Process

To book our services, you must:

Fill out the booking form with accurate details.
Confirm the date and time of the service.
Provide any special instructions or requirements.

Payment Terms

We offer flexible payment options for your convenience. All payments must be made as follows:

Payment Methods: Cash, credit/debit cards, and online payment systems.
Payment Timing: Payments are due upon completion of the service unless otherwise agreed in writing.
Invoices: An invoice will be provided detailing the services rendered and the total amount due.

Pricing

Our pricing is transparent and competitive. The total cost is calculated based on:

The distance of the move.
The volume and weight of items.
Any additional services required.

Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

Cancellations made at least 24 hours before the scheduled service will incur no charges.
Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee.
No-shows or failure to communicate may result in full charges for scheduled services.

Rescheduling

If you need to reschedule your service, please contact us as soon as possible to confirm a new appointment time.

Liability

While we take every precaution to ensure the safe transportation of your items, certain limitations apply:

We are not liable for damage to items that were not properly packed or secured by the client.
We are not responsible for delays caused by unforeseen circumstances such as traffic or weather conditions.
Our liability is limited to the value of the items transported unless additional insurance has been arranged.

Force Majeure

We are not liable for any failure to perform our obligations due to causes beyond our reasonable control, including natural disasters, acts of government, or other circumstances preventing us from providing our services.

Insurance

We offer insurance options to protect your belongings during transportation:

Basic Coverage: Included as part of our standard service.
Additional Coverage: Available upon request for high-value items.

Claims Process

In the event of damage or loss, please notify us within 48 hours of delivery. We will assist you in filing a claim according to our insurance policy terms.

Privacy Policy

We are committed to protecting your privacy. Our privacy policy outlines how we collect, use, and safeguard your personal information:

Data Collection: We collect information necessary to provide our services, including your name, contact details, and service requirements.
Data Usage: Your information is used solely to facilitate your service request and improve our offerings.
Data Protection: We implement security measures to protect your data from unauthorized access.

Third-Party Sharing

We do not sell or share your personal information with third parties, except as required by law or to fulfill service obligations.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in West Kensington.

Dispute Resolution

In the event of a dispute, we encourage you to contact us directly to seek a resolution. If a satisfactory agreement cannot be reached, disputes will be handled through mediation or arbitration as appropriate.

Changes to Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for updates.

Notification of Changes

Significant changes to our terms will be communicated via email or through prominent notices on our website to ensure that you are aware of the updates.

Acceptance of Terms

By utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

If you have any questions or require further clarification, please do not hesitate to reach out to us.